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Important notice


Exception handling flow

(1)Flow Chart:

(2)Abnormal parts of the problem processing process:
1、Investigation and verification of the reasons for the abnormal shipment: transfer / transfer / send / sign in the specific link in which part of the abnormal, to confirm the abnormal reasons are delays, loss, loss or illegal operations and contraband。
2、Contact the customer to explain the status of the express mail: 12 hours contact customer results return results / no results reply processing status;
3、Negotiate with customers and propose treatment / remediation plan: 12 hours to deal with the program。
4、Follow up the implementation: contact customers as soon as possible, 3 working days to reply to the final solution。
5、Friendly consultation with customers still do not accept, the program reasonable to deal with comments, filing, third party mediation。